**Privacy Policy**

**1. Introduction**

1.1. This Privacy Policy outlines how Guivage collects, uses, discloses, and protects your personal information when you use our website or purchase products from us.

**2. Information We Collect**

2.1. We may collect the following types of personal information from you:
- Contact information (e.g., name, email address, phone number)
- Shipping and billing address
- Payment information (e.g., credit card details)
- Purchase history and preferences
- Communication preferences

2.2. We collect this information when you:
- Create an account on our website
- Place an order
- Subscribe to our newsletter or marketing communications
- Contact our customer service team

**3. Use of Information**

3.1. We may use your personal information for the following purposes:
- Processing and fulfilling orders
- Providing customer support and responding to inquiries
- Sending order and shipping confirmations
- Sending marketing communications, promotions, and newsletters (with your consent)
- Analyzing website usage and trends to improve our products and services

**4. Disclosure of Information**

4.1. We may disclose your personal information to third parties for the following purposes:
- Service providers: We may share your information with third-party service providers who assist us in operating our website, conducting business, or servicing you.
- Legal requirements: We may disclose your information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

**5. Data Security**

5.1. We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

**6. Your Rights**

6.1. You have the right to:
- Access and update your personal information
- Opt-out of receiving marketing communications
- Request the deletion of your personal information

6.2. To exercise these rights, please contact us using the contact information provided in Section 8.

**7. Cookies**

7.1. We use cookies and similar tracking technologies to enhance your browsing experience on our website, analyze website traffic, and understand user preferences. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.

**8. Contact Information**

8.1. For inquiries or requests regarding your personal information or this Privacy Policy, please contact Guivage at:
- Email: info@guivage.com

**9. Amendments**

9.1. Guivage reserves the right to amend this Privacy Policy at any time without prior notice. The updated policy will be effective upon publication on the Guivage website.

*Last updated: 3/6/2024*

**Terms and Conditions**

**1. Introduction**

1.1. These terms and conditions govern the use of the Guivage website and the purchase of products from Guivage.

1.2. By accessing the Guivage website and/or purchasing products from us, you agree to be bound by these terms and conditions.

**2. Definitions**

2.1. "Guivage" refers to the business attire company operating under the registered name Guivage, located at Tellusstraat 2, Almere, 1363 ZN.

**3. Ordering and Payment**

3.1. By placing an order through the Guivage website, you warrant that you are at least 18 years old and legally capable of entering into binding contracts.

3.2. Orders are subject to acceptance by Guivage and the availability of products. Guivage reserves the right to refuse or cancel any order for any reason at any time.

3.3. Payment for orders must be made in full at the time of purchase. Guivage accepts various payment methods, which are listed on the website.

**4. Delivery**

4.1. Delivery of products will be made to the address specified by you during the order process. Guivage will make reasonable efforts to deliver products in a timely manner, but we do not guarantee specific delivery dates.

4.2. Risk of loss or damage to products passes to you upon delivery. You are responsible for inspecting the products upon receipt and notifying Guivage of any issues within 24 hours.

**5. Returns and Exchanges**

5.1. Guivage offers a return and exchange policy, details of which are available on the website.

5.2. To return or exchange a product, you must follow the instructions provided by Guivage and meet the specified conditions.

**6. Intellectual Property**

6.1. All intellectual property rights in the Guivage website and products, including but not limited to trademarks, logos, and designs, are owned by Guivage or its licensors.

6.2. You may not use, reproduce, or distribute any content from the Guivage website without prior written permission from Guivage.

**7. Limitation of Liability**

7.1. To the extent permitted by law, Guivage shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of the website or the purchase of products.

**8. Governing Law**

8.1. These terms and conditions shall be governed by and construed in accordance with the laws of the Netherlands.

**9. Contact Information**

9.1. For inquiries or assistance, please contact Guivage at:

Guivage
Tellusstraat 2
Almere, 1363 ZN
Email: info@guivage.com

**10. Amendments**

10.1. Guivage reserves the right to amend these terms and conditions at any time without prior notice. The updated terms will be effective upon publication on the Guivage website.

*Last updated: 3/6/2024

**Returns and Exchange Policy**

**1. Overview**

1.1. This Returns and Exchange Policy outlines the procedures for returning or exchanging products purchased from Guivage.

**2. Eligibility**

2.1. To be eligible for a return or exchange, the following conditions must be met:
- The product must be in its original condition, unworn, unwashed, and with all tags attached.
- The return or exchange request must be initiated within 30 days of receiving the product.
- Proof of purchase, such as a receipt or order confirmation, must be provided.

**3. Return Process**

3.1. To initiate a return, please follow these steps:
- Contact Guivage customer service at info@guivage.com to request a Return Authorization (RA) number.
- Package the product securely, including all original packaging and documentation.
- Clearly mark the RA number on the outside of the package.
- Ship the package to the following address:
Van der Boechorststraat 26
1081 BT, Amsterdam
Netherlands

3.2. Upon receiving the returned product, Guivage will inspect it to ensure compliance with the eligibility criteria. If the return is approved, a refund will be issued to the original payment method within 5 business days.

**4. Exchange Process**

4.1. To initiate an exchange, please follow the return process outlined in Section 3 above and indicate your desire for an exchange when contacting customer service for the RA number.

4.2. Once the returned product is received and inspected, Guivage will process the exchange and ship the replacement product to you.

**5. Return Shipping Costs**

5.1. Return shipping costs are the responsibility of the customer unless the return is due to an error on the part of Guivage (e.g., wrong item shipped, defective product).

**6. Exceptions**

6.1. The following items are not eligible for return or exchange:
- Products purchased during clearance or sale events.
- Customized or personalized products.

**7. Contact Information**

7.1. For inquiries or assistance regarding returns and exchanges, please contact Guivage at:
- Email: info@guivage.com

**8. Amendments**

8.1. Guivage reserves the right to amend this Returns and Exchange Policy at any time without prior notice. The updated policy will be effective upon publication on the Guivage website.

*Last updated: 27/01/2025*